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  • Why do schools and institutions trust your platform as a certificate certification?
    eCertApp is a company that produces a certificate for an organization and issues the certificate to the applicant. The certifier can scan the QR code of the certificate through our App to see the background and rules of the certificate issuing organization. These background briefs and rules are It is provided by institutions and is platform-independent, so you believe that it is the institution that you apply for the certificate, not the platform.The mission of the platform is to bundle the institutional applicant certifiers together as a certification cycle.
  • What is the comparison between the traditional certificate and eCertApp certificate?
    Traditional certificates are easy to lose, and it takes time and trouble to reissue a certificate. It is also a big cost for organizations to prepare files. It even requires manual response to the inquiries and inquiries of the certifier. The annual salary increase of staff is also a burden. Paper certificates are always not environmentally friendly. Needs inventory, paper printing and prices rise every year; eCertApp handles everything electronically, no need to enter the applicant's name, it can prevent typos and time-consuming on the document, no special person is required to respond to the certifier's inquiries and inquiries, it is permanently stored in the cloud, and all certificates can be analyzed through the dashboard. The detailed rules include branches, countries and regions, and the number of certificates issued in different categories. It also helps you record all the personnel information and backgrounds that have applied for certificates to the institution.
  • Our institution has many branch schools all over the world. Can your system work?
    The most special feature of eCertApp is that it can open unlimited branches. Each branch can assign three managers and administrators to assist in the issuance of certificates for the branch branches. You can manage their number and the status of applicants in the background. Also ensure that your certificate will not be misused and stolen.
  • Will privacy be disclosed? How to deal with personal data? Will the data be leaked?
    The privacy of the applicant will not be disclosed. The applicant can choose to share what certificate does not need as authentication. Every time the applicant applies for a certificate from a different organization, the relevant organization will issue a request to read some of your The information required to apply for a certificate which is used for the purpose of issuing the certificate; all personal data will be stored in the cloud in the form of blockchain. Our cloud storage providers Amazon and AlibabaCloud have the world's most sophisticated security system; most of them Certificates and diplomas will only have the names of applicants such as medical clinics, Chinese medicine practitioners, pharmacists, optometrists, drivers, taxi staff certificates, etc., and they will also be displayed in a conspicuous place, so no privacy issues are involved.
  • Traditional paper certificates are an important traditional culture and brand of our organization.   Can the traditional paper certificates be digitalized?
    We also understand that paper must be used as a traditional selling point for other traditional cultural certificates. eCertApp can also operate traditional paper certificates as electronic certificates. This method will not affect your operations. You only need to print out the applicants. The QR code label sticker, pasted on the traditional paper certificate, can already turn the traditional paper certificate into the authentication function of the digital certificate. The certifier can immediately verify the status of the ecert and the background of the issuing institution. Recommended label sticker printer: Brother PTP900W with Laminated Tape TZe261 eCertApp only provides advice, after-sales service is based on the manufacturer's terms of sale, and all transactions have nothing to do with us. Please refer to our Teaching video
  • Will all the data be deleted after replacing the new phone?
    You only need to reinstall the eCertApp application, enter the user name and password, and then you can directly download all your data on your new mobile phone.
  • How can I log in again if I forgot my password?
    Please refer to our instructional picture
  • Who can you ask if you don't know how to operate? Do you have courses to provide?
    We have produced a series of user manuals (Provided for successfully registered institutions and users only) learning PDF file; Please refer to our teaching PDF file: Platform User Manual 1.0 https://www.ecert.app/download
  • Does the platform need to pay annual and monthly fees? How about the fees?
    eCertApp does not need to be paid, annual and monthly fees, institutions only need to recharge points, 3 points to issue a certificate diploma, the price can be lower than USD0.96, please refer to the fee table www.ecert.app
  • For mobile apps, do I need to pay annual and monthly fees? How about the charges?"
    The eCertApp Collector App does not need to be paid, annual and monthly fees. The first 30 pages of certificates (including your uploaded certificate) does not need to be paid. From the 31 pages to 60 pages (including your uploaded certificates) needs to be paid the verification and e-certificate storage fee as a total fee of USD12.99 for two years. We do not provide QR code verification function to those unpaid registered user (but the first 30 pages are free of charge), all certificates are also permanently stored, but every 30 pages of certificates are as a pricing unit.
  • How does the price of traditional paper certificate compare with eCertApp?
    This is one that is difficult to compare. If you use high-quality paper to obtain the printing technology and quantity for traditional paper certificates, the cost will be very high. In addition to the workload behind the certificate and the responsibility and mailing of future certification, it can be said that it is extremely high cost; the price of eCertApp ranges from USD1.93 to USD0.96. The more value-added, the lower the price. The functions and background management are also all-inclusive and free. For long-term calculations, eCertApp is the best choice
  • How long can the platform be archived? Is it a permanent archive?
    Permanent storage is our service target.
  • Can parent guardians collect certificates on behalf of their children?
    The eCertApp collector app can open six accounts. Children will grow up in the future and they can download our App and manage them back to their own accounts independently if they have a mobile phone.
  • How many styles of certificates can be set to design, are there any restrictions in the system?"
    There are no restrictions on the system, you can store an unlimited number of certificate designs.
  • Can we design our own certificate?
    You can download the design template in our platform system, it can help you design a more credible certificate.
  • When handling large-scale event participation certificates, is the system loadable and is the procedure complicated?"
    No matter how large the number of participants is, our system will successfully issue all certificates for you, please refer to our teaching videos
  • Can I delete a certificate that has been issued before?
    The certificate that has been issued cannot be revoked. You can see the status of the certificate issued by the organization after authentication, such as "invalid", "expired", "reissue new file". We need to make sure that when the certificate is issued which cannot be modified.
  • Is there a free trial available?
    Institutions can register and apply with us, and the institutions that successfully apply can have a balance of 1000 points for free use. You may issue 333 pages of certificates at your first time successfully activation of the registered accounts. All government schools and non-profit organizations can also apply with us for free forever. Enter the application form
  • Can I refund the remaining balance?
    All balances and points cannot be refunded, and no refund reasons are accepted. Please refer to our payment rules.
  • How to remedy the wrong certificate?
    Please refer to our instructional video
  • Can the wrong certificate be rebated?
    If the wrong certificate is issued and other operating error occurs, eCertApp will not make any compensation, rebate and/or refund.
  • Can I add the old certificate to the eCertApp collector?
    You can shoot the old paper certificate as an image and store it in eCertApp collector, including your description and thoughts, and you can also link to the online certification page of your old certificate and related matters of the institution. Please refer to our teaching video.
  • Can I share the certificates in the eCertApp collector?
    All the certificates in the eCertApp collector can be selected, and then shared with relevant people and organizations through the social media and e-mail. Please refer to our teaching videos
  • How to manage certificate files?
    There are usually two ways of thinking about arranging certificate files: 1) Arrangement of frequently used certificates-Set "group name" for each type of certificate, followed by "group number". You can use the date to find it easily, or you can use the number and text as the file number of an individual organization. 2) Event and Activity type arrangement-Set the name of the activity in the "group name" and follow the "group number" to enter multi-category certificates: for example, VIP, a participant certificate, competition award, volunteer certificate, thank you certificate, etc. All certificates about the event will be found in this "category name". Set location Enter "Certificate Details" in "Create New eCert", enter "Create New Group Here", enter "Group Name" and "Group Number" and then "Save".
  • How to verify eCert?
    1) The certifier must download the eCertApp Collector. 2) Must use eCertApp Collector scanner, sketch the QR code on the certificate.
  • 發錯的證書是否可以回贈?
    發錯證書和行正常的出錯eCertApp 不會作出任何, 賠償, 回贈和退費.
  • 我們機構有多間分校在全球, 是否您的系統可以作業嗎?"
    eCertApp最特別的功能就是可以開啟無限的分支機構, 每個分支機構可以委派三位經理及管理員助處理分區分行的發出證書事務, 你可以在後台管理他們的數量和申請者的狀態, 也確保你的證書不會被濫用和盜用.
  • 為什麼學校及機構會相信你的平台作為證書認證?
    eCertApp是一個給機構製作證書,發出證書到申請者,認證者可後過我們的App掃描證書的二維碼就可以看到這張證書發出機構的背景和細則, 這些背景簡介和細則就是機構提供, 以平台無關, 所以你相信即是你申請證書的機構, 就不是平台, 平台的使命就是把機構申請者認證者捆綁一起作為一個認證的循環.
  • 私隱會被公開嗎? 如何處理個人資料? 資料會外泄嗎?
    申請者的私隱不會被公開的, 申請者可以選擇分享自己什麼證書不需要的人作為認證, 申請者每一次向不同機構申請證書的時候, 有關機構會發出要求讀取你的一些申請證書所需要的資料作為發出證書的用途; 所有個人資料我們會以區塊鏈的方式儲存在雲端中, 我們的雲端儲存供應商Amazon 及 AlibabaCloud 他們擁有全球最精密的保安系統; 大部份的證書文憑只會有申請者姓名例如: 醫務所, 中醫師, 藥劑師, 視光師, 駕駛員, 的士員工證等等, 也會掛出在當眼處, 所以不涉及私隱問題.
  • 更換新手機後是否所有資料會刪除?
    你只需要重新安裝eCertApp 應用程式, 輸入使用者名稱和密碼, 之後就可以直接下載所有你的資料在你新手機上 請參考我們的教學影片
  • 傳統證書和eCertApp證書的比較?
    傳統證書容易遺失, 補發證書需時也麻煩, 機構要備檔也是一個大成本, 甚至乎需要人手回复認證者查詢及詢問, 工作人員每年工資上升也是一個負擔, 紙張證書始終不環保也需要庫存, 紙張印刷和價格每年上升;eCertApp 電子化處理一切, 不需要輸入申請者名稱, 可防止打錯字及費時在文書上, 不需要專人負責回复認證者的查詢及詢問, 永久儲存在雲端, 也可透過儀表盤分析所有證書的發出細則包括分行, 國家地區, 不同類別的證書簽發數量, 也助你紀錄所有曾經向機構申請過證書的人事資料和背景.
  • 傳統紙張證書是我們機構重要的傳統文化及品牌,是否可以把傳統紙張證書變為數碼化?"
    我們也明白到等他傳統文化證書一定需要用紙張作為保留傳統的賣點, eCertApp 可以把傳統紙張證書也可運作成為電子化證書, 這個做法不會影響你們的運作, 只需要打印出申請者二維碼標簽貼紙, 貼在傳統紙張證書上就已經可以把傳統紙張證書成為數碼證書的認證功能, 認證者打開我們的App 掃描器立即可以認證文憑的狀態和發證書機構的背景. 建議使用標簽貼紙打印機型號以下: Brother PPT900W 特強過膠保護層標籤帶TZe261 eCertApp只提供意見, 售後服務根據廠商銷售條款, 所有交易而我們無關.
  • 用戶密碼忘記了如何重新登入?
    請參考我們的教學影片
  • 不會操作可以問誰? 您們有學習課程提供嗎?
    我們已經製作了一系列的學使用使用手冊; 請下載我們的使用手冊 Platform User Manual 1.0: https://www.ecert.app/download
  • 手機應用程式, 需要繳交年費和月費嗎? 收費如何?"
    eCertApp Collector App 不需要支付年費和月費。 證書的前30一頁(包括您上傳的證書)不需要付費。 從 31 頁到 60 頁(包括您上傳的證書)需要支付兩年的驗證和電子證書存儲費,共計 12.99 美元。 我們不對那些未付費的註冊用戶提供二維碼驗證功能(但前30頁是免費的),所有證書也是永久保存的,但每30頁證書以一個計價單位。
  • 傳統紙張證書和eCertApp價錢比較如何?
    這個是一個比較難作為比較的, 傳統紙張證書如果選用優質的紙才獲印刷技術和數量, 導致成本會很高, 加上證書背後的工作量及將來認證的責任和郵寄, 可以說是成本極高; eCertApp 價錢由USD1.93 至USD0.96 增值越多價錢越低, 功能和後台管理也是全包免費的, 以長遠的計算eCertApp是最佳的選擇.
  • 平台需要繳交年費和月費嗎? 收費如何?
    eCertApp 不需要繳交, 年費和月費, 機構只需要充值積分, 3積分發出一張文憑, 價錢可低於USD0.96 請參考收費表 www.ecert.app
  • 我們可以設計自己證書嗎?
    可以下載設計模板, 在我們的平台系統上, 可幫助你們設計出更有公信力的證書.
  • 可以設置設計幾多款式的證書,系統是否有限制?"
    系統沒有限制, 你可儲存無限多款證書設計.
  • 平台可以存檔多長時間?是否是永久存檔?
    永久儲存是我們的服務宗旨.
  • 父母監護人可以代子女收藏證書嗎?
    eCertApp Collector App 可開啟六個賬戶, 子女將來成長, 擁有手機可以下載我們App獨立管理回自己的賬戶.
  • 處理大型活動參與證書,系統是否可以負荷,程序是否很複雜?"
    無論有多大型的活動參與人數有幾多, 我們系統也會順利地為你發出所有證書, 請參考我們的教學影片
  • 發錯證書如何補救?
    請參考我們的教學影片
  • 是否可以把舊的證書加入到eCertApp collector?
    你可以把舊的紙證書拍攝成為影像儲存在eCertApp collector 包括你的描述感想也可以連結到你的舊證書網上認證頁面和機構的有關事項. 請參考我們的教學影片
  • 是否可以把裏eCertApp collector裏邊的證書分享出去?
    在eCertApp collector裏邊的所有證書, 可以揀選和選擇全部, 之後透過社區媒體, 分享到有關人士和機構. 請參 考我們的教學影片
  • 可以刪除,曾經發過的證書嗎?"
    曾經發出的證書是不可以解除的, 認證之後進入該證書的狀況可以見到由機構發出的例如”冇效”, “過期”, “重發新檔” 我們要確保當證書發出了是不能修改的.
  • 可免費試用嗎?
    機構可以和我們注冊申請, 成功申請的機構可以擁有餘額60分免費使用 = 20發出證書. 所有政府學校和非牟利機構也可和我們申請永久免費使用. 進入申請表格
  • 用剩的餘額可以退款嗎?
    所有的餘額和分數不能退回金錢, 不接受任何退款理由. 請參考我們的付款細則
  • 如何驗證電子證書?
    1) 認證者必須下載 eCertApp Collector. 2) 必須使用 eCertApp Collector 掃描器, 素描證書上的的二維碼.
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